📦 Returns & Refunds Policy | JM-IMPORTS
At JM-IMPORTS, customer satisfaction is our top priority. We want you to shop with confidence knowing that every purchase of JDM auto parts, Kei truck accessories, and imported wheels is protected by a fair and transparent JM-IMPORTS Returns and Refunds Policy
✅ Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in resellable condition.
- Special-order or clearance items may not be eligible for return (clearly noted at checkout).
💳 Refunds
- Approved refunds will be issued to your original payment method within 5–7 business days.
- Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item shipped, damaged item).
- Refunds for canceled orders before dispatch will be processed immediately.
🔄 Exchanges
Need a different size or part? We’re happy to arrange an exchange if stock is available. Contact our team with your order number and details.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- For large freight items (engines, axles, glass), please contact us for assistance with return shipping arrangements.
📧 How to Start a Return
- Email our support team: support@jm-imports.com
- Include your order number and reason for return.
- Our team will guide you through the process and provide a return authorization.
Why Shop With JM-IMPORTS?
✅ Fast U.S. Shipping & Hassle-Free Returns.
✅ Authentic Japanese Imports – Guaranteed quality JDM parts.
✅ Secure Checkout & Buyer Protection.