Returns & Refunds Policy
At JM-Imports, we are committed to supplying quality JDM automotive parts, Kei truck parts, wheels, engines, drivetrain components, glass and other Japanese vehicle products to customers throughout the United States and Canada.
We understand that occasionally an item may need to be returned. This Returns & Refunds Policy explains our return eligibility requirements, refund procedures, exchanges, damaged or incorrect orders, and special conditions for used, electrical, special-order and freight-shipped automotive parts.
Please review this policy before completing your purchase.
30-Day Return Policy
Unless otherwise stated on the individual product page, eligible products may be returned within 30 days of confirmed delivery.
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The product must be returned in the same condition in which it was received.
- New products must be unused, uninstalled and, where applicable, in their original packaging.
- The item must not have been modified, altered, painted, disassembled or damaged after delivery.
- All supplied components, accessories and hardware must be included.
- Proof of purchase or a valid JM-Imports order number is required.
- The return must receive authorization from JM-Imports before being shipped back.
Products returned without prior authorization may experience processing delays or may be refused where permitted by applicable law.
Fitment & Compatibility
Automotive parts can vary according to model year, chassis code, engine, transmission, drivetrain and vehicle specification.
Customers are responsible for providing accurate vehicle information when ordering. We strongly recommend confirming your vehicle model, chassis code, production year and relevant part details before purchase.
If our team confirms compatibility in writing based on accurate vehicle information supplied by the customer and the product subsequently proves incompatible, please contact us so we can review the order and determine the appropriate resolution.
A product should not be forced, modified, drilled, cut, welded or otherwise altered if fitment appears incorrect. Contact JM-Imports before installation or modification.
Used & Pre-Owned Automotive Parts
Certain JDM and Kei truck components sold by JM-Imports may be used, pre-owned, reconditioned or removed from donor vehicles.
Normal cosmetic wear consistent with the item’s age and stated condition may be present and does not automatically constitute a defect.
Used components are inspected as appropriate before sale. Product photographs, descriptions and disclosed condition information should be reviewed carefully before purchasing.
Non-Returnable & Restricted Items
Unless the product is defective, damaged in transit, incorrectly supplied by JM-Imports, or return rights are otherwise required by applicable law, returns may be restricted for:
- Special-order or specifically sourced parts
- Custom-made or modified products
- Clearance or final-sale products where clearly identified
- Products that have been installed, used or modified
- Electrical or electronic components after installation
- Items damaged through incorrect installation or misuse
- Products missing components or supplied accessories
- Items returned outside the applicable return period
Any applicable return restriction will be assessed in accordance with the product listing, condition of the returned item and applicable consumer law.
Damaged, Defective or Incorrect Orders
Please inspect your shipment as soon as reasonably possible after delivery.
If your order arrives damaged, defective or different from the item ordered, contact JM-Imports promptly at support@jm-imports.com
Please provide:
- Your order number
- Your full name
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging where transit damage is involved
- Any additional information reasonably required to assess the claim
Please retain the original packaging while a shipping-damage claim is being reviewed.
Once reviewed, JM-Imports will advise you of the appropriate next steps, which may include replacement, exchange, return, repair or refund depending on the circumstances.
Engines, Transmissions & Mechanical Components
Engines, transmissions, differentials, axles and other major mechanical components must be installed correctly and in accordance with appropriate manufacturer procedures.
Before installation, customers and installers should inspect the component and replace normal service items where appropriate.
Damage caused by overheating, oil starvation, incorrect fluids, improper installation, external components, modifications, racing, abuse or failure to perform appropriate maintenance may not qualify as a product defect.
Any product-specific warranty displayed on the relevant product page or supplied with the order will apply in addition to this Returns & Refunds Policy.
Electrical Components
Electrical and electronic automotive components can be sensitive to vehicle wiring faults, incorrect installation and other electrical-system issues.
We recommend diagnosis and installation by a qualified automotive technician. Where a return is requested for an electrical component, JM-Imports may request diagnostic information before approving the return.
Glass & Fragile Products
Windshields, windows, lights and other fragile automotive products should be inspected immediately upon delivery.
If visible shipping damage is present, photograph the product and packaging before installation or disposal of the packaging and contact us promptly.
Damage occurring during installation is not considered transit damage.
Freight & Oversized Items
Engines, transmissions, axles, body panels, glass, wheels and other oversized products may require freight or specialist transportation.
Do not automatically ship a freight item back to us.
Contact JM-Imports first so our team can provide return instructions and determine the appropriate return arrangements.
Unless the return results from an error by JM-Imports, a confirmed product defect, or otherwise required by applicable law, the customer may be responsible for applicable return freight charges.
Exchanges
If you need to exchange an eligible product for another compatible item, contact us with your order number and vehicle information.
Exchanges are subject to product availability and approval.
If there is a price difference between the original and replacement product, the difference will be addressed before the exchange is completed.
Refunds
Once an authorized return is received, it will be inspected before the refund is approved.
If approved, the applicable refund will generally be processed to the original payment method within 5–7 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer or payment provider.
Original shipping charges and return shipping costs are generally non-refundable unless the return results from an error by JM-Imports, a qualifying defect, shipping damage for which JM-Imports is responsible, or applicable law requires otherwise.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have not entered processing or dispatch may be eligible for cancellation and refund.
Once an order has been processed, packaged, transferred to a carrier, dispatched or specially sourced, cancellation may no longer be possible and the applicable return procedure may need to be followed.
Return Shipping
For approved standard returns that are not the result of a JM-Imports error or qualifying defect, the customer is generally responsible for return shipping costs.
We strongly recommend using a tracked and appropriately insured shipping service when returning valuable automotive components.
Customers should retain their return tracking information until the return has been received and processed.
How to Request a Return
To start a return, contact:
JM-Imports Customer Support
Email: support@jm-imports.com
Please include your order number, name, product being returned and reason for the return.
If photographs or additional vehicle information are required, our support team will request them during the review.
Do not ship a return until you have received return authorization and return instructions from JM-Imports.
USA & Canada Orders
JM-Imports serves customers throughout the United States and Canada.
For international shipments between the United States and Canada, customs duties, brokerage charges, taxes and other import-related costs may apply. Where such charges were paid to a government authority, customs agency, carrier or third party rather than JM-Imports, they may not be refundable by JM-Imports.
Customers returning an internationally shipped product should contact us before arranging transportation so the appropriate documentation can be discussed.
Our Commitment
JM-Imports aims to provide clear product information, reliable customer support and fair handling of legitimate return and refund requests.
Our team specializes in JDM parts, Japanese Kei truck parts, wheels, engines and hard-to-find Japanese automotive components, and we encourage customers to contact us before ordering whenever fitment or compatibility is uncertain.
This policy does not limit any non-waivable rights or remedies available to customers under applicable law.
JM-Imports
JDM & Kei Truck Parts – USA & Canada
Customer Support: support@jm-imports.com